American distributor of medical and dental supplies Henry Schein
, has announced the launch of its new equipment repair subscription. The subscription — Henry Schein thrive service plus, delivered by ServiceFirst — is offered as part of the Henry Shein thrive rewards programme.
This subscription plan offers comprehensive access to the company’s ServiceFirst technicians, a team dedicated to delivering personalised, in-office repair service; a direct line to its expert technical advisors who provide remote support and help reduce the need for an onsite visit; and priority dispatch from its ServiceFirst emergency response team to expedite repair services when critical equipment unexpectedly fails.
“When we say rely on us, we make a promise to help our customers operate successfully and deliver quality patient care. The plan helps us deliver on this promise by understanding the vital need our customers have for dependable, expert service and by providing an outstanding solution to address this need,” said Dave Steck, vice-president and general manager, US Dental Group.
According to the company, the thrive brand is a portfolio that provide savings, rewards, support, and experiences specifically designed to help practices be successful. In addition to the thrive service plus, the portfolio includes: Henry Schein thrive rewards, a no-fee, points-based membership programme available to private practices and small group practices; Henry Schein thrive signature; a paid subscription service that provides exclusive savings on business management services, merchandise, equipment and shipping; and THRIVELIVE, an educational annual event.