Henry Schein One announces integration with Reserve with Google, and launches Appointment Capacity Report

Henry Schein One has announced two new offerings designed to enhance dental practice performance — an integration with Reserve with Google for healthcare and the launch of its Appointment Capacity Report, powered by Jarvis Analytics.

Reserve with Google
(Image: Henry Schein One)

Together, these offerings are said to enable practices to attract patients and gain invaluable insights for refining patient management strategies and driving growth. These enhancements are part of Henry Schein’s overarching strategy to deliver differentiated solutions that make practices more successful and improve patient outcomes.

Henry Schein One customers can now enhance the patient online booking experience through Reserve with Google. Patients using Google search, maps, or assistant will be able to easily access practice websites and information, including driving directions, contact details, and available appointment types, simplifying their search and helping to ensure they are choosing a dentist that best fits their needs.

This integration helps patients using Google to more easily find and book appointments with local practitioners based on geography, personalisation, appointment types offered and categorical queries such as: “Dentist near me”, “Teeth whitening near me”, and “Emergency dentist near me”.

“Patients today expect health care to be as convenient as anything else in their lives. We are committed to driving digital transformation, which means meeting these expectations head-on. Imagine booking a dental appointment with the same ease as reserving a table at a restaurant online. Practices that prioritize online scheduling and a seamless patient experience will be poised to thrive in this digitally-driven era,” said Steven Maroulis, VP & GM, Analytics and Patient Experience, Henry Schein One.

“Since our inception in 2008, our commitment to facilitating access to care has remained unwavering. The introduction of online scheduling powered by Henry Schein One’s Jarvis Analytics marks yet another milestone in our relentless pursuit of innovation to enhance the guest experience,” said Mike Murphy, chief marketing officer, DECA Dental Group, and current Reserve with Google Henry Schein One beta customer.

Murphy added: “Offering seamless 24/7 access for appointment booking in real-time has been a game-changer. Now, with Reserve with Google, the process is further streamlined, making it effortlessly convenient for individuals seeking care to secure appointments, even on Saturdays, across our expansive coast-to-coast network of dental offices.”

Moreover, Henry Schein One is also introducing a way for dental practices to measure results, including appointment scheduling, provider utilisation, and average lead times, via the new Appointment Capacity Report powered by Jarvis Analytics. Available to all practices currently using Jarvis, this report helps practices refine their patient management strategies for peak efficiency.

Designed to give dental practices a clear snapshot of their operational health, practices can use the report to track the total count of all scheduled appointments, offering insights into patient flow and practice capacity, to help practices with forecasting and resource allocation.

The report also allows practice to monitor the number of healthcare providers available, which is critical for balancing workloads and ensuring that patient care is not compromised. Reviews are also available for booked hours to assess how effectively appointment slots are being filled and utilised, to maximise practice revenue and patient satisfaction.

“Marketers are always looking to optimise their marketing spend while meeting patient demand. Operators want to maximise their resource allocation and practice revenue. The key to both of those objectives is getting ongoing insights into schedule utilization and capacity,” said Diane Vaccaro, chief marketing officer, 42 North Dental, a dental support organization based outside of Boston that actively uses Jarvis Analytics. “Having this reporting available will get us to decisions faster to accommodate more patients and add value to any practice.”

Henry Schein One is a joint venture between Henry Schein and Internet Brands. The company’s portfolio of leading brands includes Dentrix, Dentrix Ascend, Jarvis Analytics, TechCentral, Lighthouse360, and DentalPlans.com, along with solutions offered through international companies, including Dentally and Software of Excellence, among others.

Related: Henry Schein One partners with 42 North Dental to drive cloud technology and AI diagnostics