Henry Schein One has announced the availability of PhoneSight, a voice over internet protocol (VoIP) solution that integrates with Henry Schein One patient communication software Dentrix Patient Engage, Demandforce, and Lighthouse, to help dental teams streamline front office operations.
PhoneSight helps automate the dental patient communication process while being more cost-effective than a traditional office phone system. The system’s simple interface and integration with Dentrix Patient Engage, Demandforce, and Lighthouse make it easier for dental offices to make and route calls and personalise patient interactions.
When a patient calls the practice, PhoneSight uses Smart Caller ID to instantly display important patient information, such as upcoming appointments, for team members to review before picking up the phone. Office staff are better prepared to help the patient via the phone, improving the quality and speed of service for patients.
“For dental practices, patient communication is a key component of their overall workflow and has a profound impact on the patient experience,” said Mike Baird, chief executive officer, Henry Schein One. “We’re excited to offer PhoneSight as a powerful patient communication tool that can help automate interactions so dental professionals can optimise their time and focus on providing the best possible patient care.”
In addition to Smart Caller ID, PhoneSight offers features that deliver an enhanced experience for incoming callers including custom greetings, auto attendants to present routing options, and custom hold messages and music.