Dentsply Sirona treatment centres must meet the needs of different users around the world. In order to achieve an in-depth understanding of these needs and use them as basis for further development, 33 selected users from 18 countries have been invited to an exclusive event in Bensheim. For the first time, experts were provided with a special platform to exchange experiences and opinions, both with Dentsply Sirona and each other.
Thirty-three participants from 18 countries met in Bensheim for training and to exchange experiences on treatment centres.
At Dentsply Sirona, the definition of quality comprises the designing of products according to users’ wishes and needs, which may differ from country to country. This is why international dentists are becoming increasingly involved in product development processes. “Listening” was therefore the motto of the first global Key User Summit, a three-day symposium for selected users of Dentsply Sirona treatment centres. From May 30 to June 1, the 33 dentists met at the German production site in Bensheim for an attractive programme that included exchanging experiences, and further development and training.
An important aspect of the symposium was working in ergonomic treatment positions. Mr. Thomas Senghaas, a dentist from Hamburg, clearly demonstrated how the new generation of treatment centres can support dentists while they work. “Up to now, I was not aware of these ergonomic training courses, so this was very valuable input for me,” said Dr. Michael Parchewsky from Calgary (Canada). The range of topics also included brief seminars on integration, the digital workflow and infection control, as well as an entertaining coaching presentation on communicating with colleagues and patients given by Mr. Georg Wawschinek, a prominent keynote speaker from Vienna.
“It is important for us to understand the details of the clinical challenges dentists face,” summarised Ms. Mariangela Di Nato, product manager for Treatment Centres and organiser of the first summit. “This is why talking to dentists from different countries is so important because this is the only way we can develop products that make dental treatments better, faster and safer.”
The topics covered in the training courses ranged from ergonomics in dentistry, integration and the digital workflow to infection control and communication coaching.
Important exchange of experiences among users
The participants were equally enthusiastic. Dr. Sun Rui Hong from China said, “The dental world was so small for us and now it has become much bigger. It is vital to exchange experiences with colleagues, as this results in a far better understanding of how we can make the best use of our Dentsply Sirona equipment.” All of the participants praised the sense of community; Dr. Rui Hong called it “a new family”.
Dentsply Sirona provided high-quality and extensive transfer of knowledge. The participants gained practical insights into the treatment centre creation process during a tour of the Dentsply Sirona production halls. The guests from around the world also enjoyed a tour of the historical city of Heidelberg, including a visit to the castle.