Ooma, a cloud-based phone and unified communication service, has announced a partnership with NexHealth, a patient experience platform, to help dental practices make patient phone calls more personal. Dental care teams can now use the NexHealth synchroniser to sync patient information from practice management systems with the Ooma Office business phone service so staff can view patient details in real time when taking or making phone calls.
Ooma and NexHealth will jointly introduce customers to their combined solution, which includes a Patient Caller-ID Pop that lets office teams answer phone calls and see patient data such as date of previous visit, date of next scheduled visit, and even names of family members. All of the information will be displayed in the Ooma Office desktop app, making phone interactions more efficient and personal.
By bringing two solutions together, Ooma and NexHealth will provide integrated patient experience and phone system capabilities that maximise value for dental practices and other health-care providers.
This Patient Caller-ID Pop is embedded alongside call controls in Ooma Office. Staff members can mute themselves, put calls on hold, start recording the conversation, transfer the call or seamlessly flip the call to another device such as a mobile phone. All staff members, not just administrators, can configure virtual receptionists and ring groups. Other advanced features include voicemail transcription, hotdesking and ‘find me follow me’.
The Patient Caller-ID Pop works best when used in tandem with the NexHealth patient experience platform. Whenever a patient books an appointment or completes a medical form via NexHealth, for example, that information syncs directly to the practice management system and the Patient Caller-ID Pop through the synchroniser.
“Our partnership with Ooma is game-changing for dental practices. Ooma’s smart phone system can now instantly read details about the patient from the practice management system,” said Chris Smith, head of partnerships at NexHealth. “Dental practices tapping into the capabilities of NexHealth and Ooma Office can up-level the patient experience and make life easier for the practice team.”