Active customer orientation with new country manager
Renfert has appointed a country manager for the Indian market, Dr. Sachet Popli, as of April 1,2016, with a new five-year, mid-term business plan beginning in 2016. With the new entry of a proactive and dynamic dental surgeon with more than 12 years of work experience, Renfert strengthens its sales and marketing in India in order to work more closely with the distributor chain and meet the ever-changing business and customer needs. The ultimate goal is to make the work of dentists and dental technicians easier by increasing access to high-quality, user-friendly Renfert dental products in the region.
Dr. Sachet Popli, new country manager for India.
Training for model fabrication at Pioneer Dental Academy in Chennai
Step-by-step tips to increase knowledge
Under the motto, “Making work easy”, Renfert not only provides innovative product solutions but also detailed product knowledge and dental technology know-how, as well as tips and tricks for maintenance and care of equipment and materials. The company recognises that product knowledge alone does not make a good dental technician.
Renfert employees are aware of this. For many years, they have been committed to continuing education on a partnership basis. In mid-February, more than 20 technicians and dentists from Chennai were trained by Mr. Hayati Dasbilek (owner of VIP Dental Lab Pvt Ltd, Bangalore, India), Mr. Kapil Chhabra (Technical Product Specialist at VITA Zahnfabrik) and Ms. Jeannette Giesche (Area Sales Manager, Asia-Pacific, Renfert). The aim was to enhance process reliability in the areas of CrCo work, wax/investing and model preparation through increased competence and detailed knowledge.
Participants were involved in step-by-step functional model fabrication with precision and perfection. Discussions on individual working stages were conducted using Renfert products.
Equipment care and maintenance
Mr. Dasbilek shared the following tips for maintaining and cleaning equipment:
- If the cutter is cleaned using a toothbrush immediately after trimming the dental arch, it extends the service life of the cutter and guarantees absolute precision when it is next used.
- After trimming, the partially diamond-coated Marathon disc should always be coated briefly with water, so that the accumulated plaster is removed.
- To ensure that the pin is reliably anchored in the plaster model, he recommended placing a drop of super glue on a piece of cardboard, briefly immersing the model pin in the glue and then inserting it precisely. A small drop of water or glue at the right place can greatly contribute to equipment durability or process reliability.
The second training day dealt with CrCo work and analysis and planning. According to Mr. Dasbilek: “The main basis for quick, precise fabrication of a partial denture – which is still amongst the most frequently used form of prosthodontic treatment worldwide – is careful planning.” After a short theoretical component, he demonstrated the step-by-step fabrication of a cast partial denture.
Renfert also gave participants valuable suggestions and tips on how to organise procedures and processes even more reliably in the lab.
Vacuum mixing technique for a bubble-free plaster mixture
Mr. Dasbilek pointed out the particular advantages of the vacuum mixing technique: “Bubbles may be created when mixing plaster manually and the model can fracture more readily during subsequent processing. The Twister device guarantees a bubble-free mixture.” He also advised participants to connect the Millo or Millo pro dental arch trimmer to an efficiently functioning extraction to reliably prevent the accumulation of plaster dust. He highlighted the advantages of the Silent compact workstation extractor, which not only operates extremely quietly but also guarantees effective protection against dust, thus ensuring maximum protection in the lab.
Ms. Giesche concluded the two-day event in Chennai, drawing attention to health protection in the lab. She spoke about the daily dust and noise exposure in a dental laboratory and explained the advantages of a functional and efficient extractor, particularly for a commercial laboratory. “A modern extraction system is not simply an investment in terms of practical units but also in healthy employees. Silent compact, for instance, enables individually adjustable suction power adapted to a particular requirement. The unit is quiet and can be operated for one workstation – for maximum health protection with minimum maintenance costs and space requirements.
“Service and good advice are the parameters that Renfert focus on in cooperation with specialist dealers for the benefit of dental technicians. We not only want to develop and supply good products but provide the user with profound knowledge about product quality and ensure increased process reliability and cost-effectiveness in the laboratory to make long-term, satisfied and enthusiastic Renfert users.”
Ms. Jeannette Geische (sitting second from left) during their training course in India.